Delivery Experience Agent with Spanish & English

Delivery Experience Agent with Spanish & English

You will monitor Ratings to understand any possible dissatisfaction, handle incidents and manage solutions to improve our final customer satisfaction.

About Paack

Paack is the hottest technology startup in the logistics sector. We are experiencing rapid growth across Spain, UK, Portugal and France.

We help retailers enhance the e-commerce shopping experience for customers by providing cutting-edge delivery technology and industry leading service levels to provide time slot scheduled deliveries for some of the world’s most successful retailers.

You schedule, we deliver!

Your mission

As a member of the DEX (Delivery Experience) team you will be the point of contact with our customers and our drivers in order to provide the best delivery experience possible, aligned with Paack’s established Quality standard

You will monitor Ratings to understand any possible dissatisfaction, handle incidents and manage solutions to improve our final customer satisfaction. 

You will therefore have daily contacts with our Drivers, Customers and Customer Service Team. Your role is key to ensure optimal Last Mile operations.

Main tasks and responsibilities

  • Real Time Operations : Overview of Failed Deliveries for various cities. Review the Failed Attempts reason and liaise with both the end customer and the Driver to ensure correct delivery throughout the day.
  • Act as a point of contact with the Customer Service department for all tickets related to daily Last Mile.
  • Ratings : Manage dissatisfactions with both our end customer and our driver to ensure Outstanding Delivery experience 
  • Support our Drivers in applying Paack’s Quality Standard by proving the swiftest help

Who are we looking for?

We are an entrepreneurial, multicultural and high-quality technical team. We are ambitious. We like to work hard, challenges and people who take responsibility for their projects and take them forward. In this particular position, we also expect:

  • Professional proficiency in Spanish, English and French and/or Portuguese
  • Prior experience in logistics, traffic management and / or Customer Service will be valued
  • We are focused on continuous improvement, so you must enjoy changes and adapt quickly !
  • Customer focus
  • Capability of "multitasking"
  • Ability to prioritize and resolve incidents in the best possible way

What we offer?

  • Four-month contract with the possibility of extension
  • Afternoons (15h30 - 23h30) + weekends.
  • Salary: 18000€ annual gross

Why Paack?

Because to revolutionize the market of online parcel delivery we need to have people who join our project with enthusiasm, a lot of energy and committed being experts in their technical area. If you commit to contribute all this, we commit to contribute the rest:

  • A great international project that is revolutionizing the last mile of the big cities (London, Paris, Madrid, Barcelona, Lisbon, etc.).
  • An exceptional team, both technical and human, of which you will be a part.
  • Continuous learning and development are part of our daily plan
  • Collaborative working environment, we love new ideas and suggestions.

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Barcelona

Paack Logistics
08006 Barcelona Directions View page

Who are our Paackers?

People who care about what they do while respecting others and striving for innovation.

Every member is a fantastic contributor to the team who inspires and gets inspired by their colleagues. All Paackers are highly motivated to accomplish Paack's vision of "leading sustainable logistics for eCommerce in Europe."

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email
@paack.co
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