Applications Support Engineer

Applications Support Engineer

If you’re a Google Cloud wizard, a hands-on person, a structured change agent, and are looking for a new business challenge, then keep on reading…

About Paack 📦

Paack is an avant-garde technology start-up in the logistics sector. It was founded in 2015, and since then, the company has experienced strong global growth and it currently operates in 70 cities across different countries such as Spain, the UK, France, and Portugal. Our success is backed by renowned European investors.

We believe the future of e-commerce deliveries is a customer-controlled system that schedules the distribution according to clients’ preferences. Additionally, our approach blends the last mile delivery experience with an environmental-friendly service. Paack wants to establish a combination of the two as the new market standard. Hence, we ensure clients receive their parcels in a time that suits them while contributing to sustainability.

Our product ecosystem was designed in-house allowing both technology and operationality to integrate perfectly, delivering parcels more efficiently. This results in unprecedented outcomes, offering our retail clients a competitive advantage whilst reducing the impact of their carbon footprint. Due to previously mentioned reasons, some of the best retailers (Amazon, Inditex Group (Zara), H&M, El Corte Inglés, etc) have chosen Paack as their exclusive partner.

Our team of Paackers is multicultural, multilingual, and highly qualified. We enjoy the challenges of scaling a global technology and logistics business, facing them with ambition.

In accordance with our corporate values: We CareWe ThriveWe Innovate, Paack is looking for inspiring people, people who love to grow exceeding expectations, and challenge the status quo.

Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive workplace.

Our team 🤲

Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive workplace.

We are multicultural, multilingual, highly qualified, entrepreneurial, and, inherently, we like to work hard. We enjoy all the challenges of scaling a global technology and logistics business, and we face them with ambition.

The engineering team has a flat management structure. The teams are organized by-products. Technical decisions are made as a team taking in the feedback and thought process of the engineers. Team members are free to move between different teams based on the feedback of their team members and the status of their project.

We work from different locations across the globe in different time zones. We follow agile practices like sprint planning, daily standup, and retrospectives through Slack and perform pair programming sessions and weekly engineering talks.

Development Practices 🤖

We automate everything from development, deployment, and infrastructure management. We have established a culture of DevOps that helps teams collaborate better and deliver reliable software faster. However, this stays an evergreen challenge; so there is room for improvement.

About the job 👩‍💻👩‍💻

Behind every good product sits a great support team. We are looking for dynamic, curious, and creative Application Support engineers to join our Level 2 Applications Support team. You will be responsible for providing BAU support to a growing range of cloud-based last-mile delivery applications, working on a variety of planned and ad-hoc initiatives, assisting with change and release management, and working with our product engineering team to resolve ongoing escalations.

Main duties:

  • 2nd line technical support and maintenance of Paack proprietary applications.
  • Out of hours support to monitor batch jobs and system alerts.
  • Troubleshoot and respond to operational issues and provide timely updates and resolutions to warehouse operatives.
  • Investigate application errors and escalate critical issues to our platform & product engineering teams until service restoration.
  • Monitor systems and applications by reacting to system alerts.
  • Diagnose issues using log files and other relevant tools.
  • Work closely with our engineering and operations teams to support and improve operational processes.
  • Work with engineering to resolve issues affecting service quality.
  • Identify potential issues and suggest corrective actions.
  • Provide excellent customer service and ensure that resolution is provided to every issue.

What are we looking for?🦸‍♀️🦸‍♂️

If you’re a Google Cloud wizard, a hands-on person, a structured change agent, and are looking for a new business challenge, then keep on reading…

Requirements:

  • 2+ years of related experience in a support centre or helpdesk.
  • Knowledge of Google Cloud infrastructure & services.
  • Knowledge of Google Cloud network architecture & services, GCP security services, and IAM.
  • Proven experience with SQL.
  • Experience with languages such as Python, Ruby, Go.
  • Experience developing tools and interacting with Google Cloud APIs.
  • Detail-oriented and well organized.
  • Excellent customer service skills.
  • Can multi-task, in an agile environment and take responsibility in challenging situations.
  • Demonstrable ability to read & understand log files.
  • Ability to converse with stakeholders of all levels.
  • A solution-focused, continuous improvement mindset.
  • Independent and proactive – willing to get things done.

Why Paack? 👈

Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. People, who also bring strong expertise in their professional area and have a learning mindset.

If you commit to bringing all the above, we do commit to:

  • A great project in a fast-growing start- revolutionising last-mile delivery in major European cities (London, Paris, Madrid, Barcelona, Lisbon, etc).
  • A place where you'll grow and build a successful career being part of a unique Team, both human and professional.
  • Collaborative work environment, we are passionate about new ideas and suggestions.
  • Budget for training, books, events and anything that would make you become a better professional
  • Very experienced people to work with. We want you to feel inspired by us, and us inspired by you.
  • Flexible and fully remote work schedule.

Who will be part of your team?🧑‍🤝‍🧑

Olivier Colinet (Chief Product & Technology Officer): ex-Googler and founding member of Google Cloud in EMEA

Carlos Sanchez (Head of Application Support): very experienced Software Architect

Next steps📝

Sounds like a fit? Come and join our growth. If you believe you can thrive in this role, please submit your CV and any accompanying materials by completing the below.

Once we have reviewed your application and suitability, we’ll then be in touch to arrange a call as a next step. After which we’d invite you to visit us and meet the team. We thank you in advance.

Or, know someone who would be a perfect fit? Let them know!

Department

Who are our Paackers?

People who care about what they do while respecting others and striving for innovation.

Every member is a fantastic contributor to the team who inspires and gets inspired by their colleagues. All Paackers are highly motivated to accomplish Paack's vision of "leading sustainable logistics for eCommerce in Europe."

Already working at Paack - WE Hire!?

Let’s recruit together and find your next colleague.

email
@paack.co
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