Technical Writer

Technical Writer

About Paack 📦

Paack is an avant-garde technology start-up in the logistics sector. It was founded in 2015, and since then, the company has experienced strong global growth and it currently operates in 70 cities across different countries such as Spain, the UK, France, and Portugal. Our success is backed by renowned European investors.

We believe the future of e-commerce deliveries is a customer-controlled system that schedules the distribution according to clients’ preferences. Additionally, our approach blends the last mile delivery experience with an environmental-friendly service. Paack wants to establish a combination of the two as the new market standard. Hence, we ensure clients receive their parcels in a time that suits them while contributing to sustainability.

Our product ecosystem was designed in-house allowing both technology and operationality to integrate perfectly, delivering parcels more efficiently. This results in unprecedented outcomes, offering our retail clients a competitive advantage whilst reducing the impact of their carbon footprint. Due to previously mentioned reasons, some of the best retailers (Amazon, Inditex Group (Zara), H&M, El Corte Inglés, etc) have chosen Paack as their exclusive partner.

Our team of Paackers is multicultural, multilingual, and highly qualified. We enjoy the challenges of scaling a global technology and logistics business, facing them with ambition.

In accordance with our corporate values: We CareWe ThriveWe Innovate, Paack is looking for inspiring people, people who love to grow exceeding expectations, and challenge the status quo.

Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive workplace.

Our team 🤲

Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive workplace.

We are multicultural, multilingual, highly qualified, entrepreneurial, and, inherently, we like to work hard. We enjoy all the challenges of scaling a global technology and logistics business, and we face them with ambition.

The engineering team has a flat management structure. The teams are organized by-products. Technical decisions are made as a team taking in the feedback and thought process of the engineers. Team members are free to move between different teams based on the feedback of their team members and the status of their project.

We work from different locations across the globe in different time zones. We follow agile practices like sprint planning, daily standup, and retrospectives through Slack and perform pair programming sessions and weekly engineering talks.

Development Practices 🤖

We automate everything from development, deployment, and infrastructure management. We have established a culture of DevOps that helps teams collaborate better and deliver reliable software faster. However, this stays an evergreen challenge; so there is room for improvement.

About the job 👩‍💻👩‍💻

We are seeking technical writers who will support the build of a playbook, internally defined as an integrations guide, as we integrate with retailers. We are also looking for someone who is capable of driving our Technical Team to a new standard of specifications - where diagrams are worth 1000 words - coming up with clear, concise, accurate and up-to-date documentation. This is a brand new position at Paack, therefore it is a great opportunity for starting something from scratch and making a real difference in the Engineering department’s workflow.

Main duties:

  • Partner with our engineering teams to create public user documentation throughout the application development life cycle.
  • Collaborate with engineers and product managers to learn about specific products or processes.
  • Write and edit technical documentation including reference manuals and product manuals.
  • Dig into source code for community and internally developed systems to collect technical details for documentation.
  • Have hands-on experience with capabilities in a sandbox environment.
  • Create developer-facing documentation and training materials.
  • Collaborate with our open source community to develop documentation standards.
  • Create and implement optimizations to help content drive company growth.

What are we looking for?🦸‍♀️🦸‍♂️

If you’re an experienced writer with a passion for technology and business acumen and plus if you love a place where things become bigger and bigger on a daily basis, then keep reading.

We would like you to have:

  • Excellent communication skills and a great command of English, Paack’s business language.
  • Previous experience in a similar role, in a software company.
  • You have a strong software background and have written or managed server-side software.
  • You enjoy self-driven exploration and education on new technologies and languages.
  • You are able to transform dry technical topics into engaging, informative, and interesting educational materials.

We would also like you to be:

  • Tech-savvy, with knowledge and passion for the software industry.
  • Detail-oriented, able to dig into the different aspects of procedures and put them clearly into words.
  • A flexible and open-minded person. You’d need to create some writing procedures from scratch in a company that has been growing fast.
  • An independent worker, but with a great team spirit too. You’d need to partner with the development team to understand what has been done until now and what can be improved.

Why Paack? 👈

Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. People, who also bring strong expertise in their professional area and have a learning mindset.

If you commit to bringing all the above, we do commit to:

  • A great project in a fast-growing start-up, which is revolutionizing last-mile delivery in major European cities (London, Paris, Madrid, Barcelona, Lisbon, etc).
  • A place where you'll grow and build a successful career being part of a unique Team, both human and professional.
  • Collaborative work environment, we are passionate about new ideas and suggestions.
  • Budget for training, books, events and anything that would make you become a better professional
  • Very experienced people to work with. We want you to feel inspired by us, and us inspired by you.
  • Flexible and fully remote work schedule.

Who will be part of your team?🧑‍🤝‍🧑

Olivier Colinet (Chief Product & Technology Officer): ex-Googler and founding member of Google Cloud in EMEA

Next steps📝

Sounds like a fit? Come and join our growth. If you believe you have the capabilities to thrive in this role, then please submit your CV and any accompanying materials by completing the below.

Once we have reviewed your application and suitability, we’ll then be in touch to arrange a call as a next step. After which we’d invite you to visit us and meet the team. We thank you in advance.

Or, know someone who would be a perfect fit? Let them know!


Who are our Paackers?

People who care about what they do while respecting others and striving for innovation.

Every member is a fantastic contributor to the team who inspires and gets inspired by their colleagues. All Paackers are highly motivated to accomplish Paack's vision of "leading sustainable logistics for eCommerce in Europe."

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