As Operational Control Center (OCC) team, we have the mission to centralize and standardize all last-mile communications between Paack and the drivers from the very moment they depart from our warehouses.
We are covering communications with the drivers that operate in the main cities and is supporting the Linehaul operation (trailers that bring parcels from one warehouse to the other during the night) from Spain and the UK.
Moreover, we manage all customer claims from the Store Model in Spain.
We are a multilingual team as our key is ensuring successful communication with our drivers. Indeed, most of the members speak at least one foreign language. Some of us speak even 3 or 4!